Outsource Technical Support Services

Leave the technical support to us, and watch your customer satisfaction soar!

In today’s rapidly changing technological world, most businesses incorporate new technology into their products and services. But simply promoting an advanced product or service isn’t sufficient. You must also provide appropriate technical support and helpdesk solutions to your customers.
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Good technical support can influence whether you retain or lose consumers to your competitors. That’s why many companies offer technical support services to assist customers with technology or software problems. Over the past few years, outsourcing this function has experienced exponential growth thanks to the availability of highly educated support agents in certain locations who charge relatively low rates. 

As a result, companies have been able to improve the quality of their technical support services while simultaneously reducing costs. By working with a technical support call center partner like Telecall Center outsourcing, you can provide customers with the right technical support when they need it, improve their experience, and earn their loyalty. 

With our wealth of experience in 24/7 technical support services, we offer a diverse range of technical support solutions. At Telecall Center Outsourcing, we take a multilingual and multichannel approach to enhance the value of technical support for your customers. This means your customers can get technical support through their preferred channel and in their preferred language, which improves their experience and overall satisfaction.

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The List Of Technical Support Outsourcing Services We Offer Includes:

  • Technical Support services { L1, L2 and L3}
  • Hardware and software application support
  • Customer Sales and Support Services
  • Pre-Sales Support Services
  • Enterprise Technical Helpdesk Services
  • Post-Sales Support Services
  • Managed Technical Support Services
  • IT Support Services

Why Choose Our Technical Support Outsourcing Services?

1. Reduced Costs: Tele Call Centre Outsourcing can assist organizations with saving money on costs related to employing and training full-time workers. It can likewise assist with saving money on infrastructure expenses like telephone lines, headsets, and office space. 

2. Increased Efficiency: Tele Call Centre Outsourcing can help boost the overall efficiency of the business, as our team holds the expertise and advanced technology to manage high volumes of calls and also work on the issues and feedback provided by the customers

3. Advanced Technology: We possess extensive skills and cutting-edge technologies that are continuously updated and upgraded to align with current industry trends. This allows us to effectively address any issues and significantly improve the quality of our service calls, resulting in an enhanced customer experience.  

4. Versatility: We respond to issues such as policy changes, government laws, pandemics, and any other conditions that may directly or indirectly affect the operations of the businesses with which we partner. We provide them with support and guidance to help them deal with and negotiate unforeseeable circumstances, ensuring they can sustain their operations.

5. Focus on Core Functions: By outsourcing technical support services to us, businesses can invest more focus on core operations and other departments like production, marketing, and sales

6. 24/7 Customer Support: We are not bound to timings or time zones. If you need us, we will be there round the clock, always a call away to resolve any issue customer comes in with. 

7. Empathetic Approach: We sincerely think that no caller who contacts us for assistance should be disappointed. Our team empathizes with each person who utilizes our resources and tackles their problems as if they were our own, ensuring that they are resolved successfully.

8. Multilingual capabilities: We provide support in several languages to guarantee that language is never a barrier to resolving issues.

Our Key Differentiators

1. Customized Pricing: We always put our clients’ needs on priority, and we will help you cut your operational costs.

2. Value Added Services: We provide additional inputs such as data management, customer profiling, market research, and customer feedback that can provide more value to our clients and help them achieve their business goals. We always encourage our clients to grow in every department based on the insights we gain and provide them with all the essential knowledge and help to expand their businesses beyond their goals. 

3. Multilingual Support: We are proud of our well-established global network of professionals, which enables us to deliver tele-caller services in any language requested by our clients, regardless of their location. We can provide skilled resources to assist in native or any globally recognized language.

4. Quality Performance: We abide by strict quality control measures to ensure seamless service to provide what we claim to provide. 

5. Flexible: We don’t limit ourselves to any predefined standards when you sign a contract with us, we always customize, and scale up or down as per the demands and needs of our clients. 

6. Proven Return on Investment (ROI): Our track record speaks for itself, with a 100% success rate of delivering ROI within the tenure of our deals. We strive to be an asset rather than a liability to our clients, and this is reflected not just in our words but in our remarkable service delivery.

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→Data Security
→High-Quality Services
→Highly Experienced Team
→Customized Pricing Plans
→Dedicated Supervisor
→Improved Customer Service
→24*7 Support

Outsource Technical Support Services


Hiring an outside, third-party company to conduct technical support duties for your business is known as technical support services outsourcing. This can involve tasks like offering customer support, resolving technical problems, and upkeep of IT systems.
There are several benefits for businesses to outsource technical support services, including lower costs, easier access to specialist knowledge, better customer service, and enhanced productivity.
There are several advantages to outsourcing technical support services, including cheaper costs, higher customer satisfaction, more accessibility to support services, and access to specialist knowledge.
Loss of control over support processes, potential language difficulties, and the prospect of lower service quality are some of the concerns connected with outsourcing technical support services.
To manage the risks that come with outsourcing technical support services, companies should carefully choose a service provider with a history of providing high-quality service, set up clear communication channels and service level agreements, and keep an eye on the outsourced tasks.
Help desk support, network and infrastructure support, software and application support, and hardware support are all technical support services that can be outsourced.
Businesses should assess technical support service providers based on their experience and knowledge, degree of service quality, cost, and capacity to uphold service level agreements
To make sure that outsourced technical support services meet their needs, companies should make clear service level agreements and check performance metrics from time to time to make sure the service provider is living up to expectations.
Clearly outlining service level agreements, establishing efficient communication lines, keeping management informed of the outsourced operations, and routinely assessing performance indicators are all examples of best practices for outsourcing technical support services. 
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